returns policy

Cancelled orders:

1. Any cancelled orders on Deon’s Liquors online store will be subject to a 10% admin charge. The Provider reserves the right to cancel any order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider’s standards. Should the Provider exercise this right, the User will receive a full refund.

2. Any complaints regarding the standard and quality of products bought by the user attention via bardeo07@yahoo.com or info@deonsliquors.co.za

3. We will accept orders via, Email and online placement, online payments can be made via EFT or Credit Card.

4. Delivery will not take place until proof of payment has been received and the funds have cleared our business account.

5. All Funds need to be cleared before delivery.

6. Proof of payment alone is not good enough. Funds need to clear before delivery.

7. We do not sell liquor to anyone under the age of 18. We go by Challenge 21 if you are young of age and might look under the age of 21, you will be requested to provide positive proof of identification. At any point in time, we may use our discretion to refuse any order. We will not be liable for any offence you might take to this.

Returns / Refund Policy

1. We at Deons Liquors will accept goods that you would like to return subject to receiving a notification by email within 7 days of the goods having been delivered to the address you requested us to deliver them to when you bought them. Contact us by going to our contact page and submitting the item/s you would like to return. We will arrange to have the item/s collected. Please ensure that you receive confirmation that we received your communication within 1 working day to make sure that the 7 days are not exceeded.

2. If you notify us after the 7-day business period, items will need to be posted at your cost.

3. All Goods must be checked on arrival.

4. Refunds will be paid to you every Friday by EFT or Credit Card which method you used to pay for the goods when you purchase it/them.

5. Please note that all items must be in there original packaging and in the same condition as you received them. Please check them when you receive them. The courier companies get assessed to ensure we establish the route of misfortune.

6. No products may be returned if opened or content missing.