delivery policy

South Africa:

1. Orders are delivered Monday – Friday 09:00 – 17:00 unfortunately not on public holidays.

2. All Deliveries will require your RSA ID card.

3. No under 18 years of age will be permitted to sign or collect for their parents.

4. Unfortunately, the courier companies do not deliver on weekends and public holidays for orders outside of Durban.

5. Where a public holiday falls either side of a weekend, the order will be delivered the following business day or work week.

6. Orders are generally delivered within 4-5 Business Days from dispatch and all orders are door to door *Terms & Conditions Apply

7. Upon Dispatch you will receive an email with a tracking number and link to track your order.

8. Delivery Fee: R125.00 per order regardless of the size of order

*Terms & Conditions apply as some products have a fixed shipping price due to the volumetric weight. Multiple packaging might endure multiple costs.

9. Orders outside of the Durban area are dispatched twice a day Monday – Friday.

*Subject to the area being shipped to and provided there are no delays from 3rd Parties

10. Orders placed before 15:00, Monday – Friday, will be dispatched that same day subject to clearance of funds (all payments by 3rd party card payments). Orders placed after 15:00 it will be dispatched the following working day.

11. Orders for outside of the Durban area that are placed on a Friday after 12:00 will only be dispatched the following working week.

12. Outerlying and Regional areas may take up to 7 business days to be delivered.

EVENT & PARTY DELIVERY

Event and Party deliveries 30km outside of Durban will be subject to a delivery charge and quoted accordingly.

All events will require a 7 day period to ensure all stock will be available.

Deliveries to Liquor Retailers

All Retailers that which to buy off this site will require to have a valid liquor licence for reselling.

We do not supply liquor establishments without licenses.

We also take no responsibility for resale of Liquor by 3rd party.

Wine Sold By Vintage & Collectables

Please note that we do not sell any of our wines by vintage unless stated clearly in the product description and product title. Vintages and the resell of collectors wine will not fall under any responsibility of Cudoscene Pty ltd. If a vintage may lose value Cudoscene will not take responsibility.

We use a preferred courier company for orders outside of KZN. Orders will be wrapped to ensure stability.  Orders are dispatched daily Monday to Friday. All orders are specially packaged to ensure they arrive safely at their destination. The courier company does not deliver on weekends or public holidays. The damage of goods by courier company will be assessed and dealt with within 48 hours of receiving of goods.  All goods should be assessed by yourself on receiving and signage of good, after the delivery has taken placed and signed for, the new owner of the goods will then hold all responsibility of damages.

1. Subject to stock availability and receipt of payment, requests will be processed, dispatched and delivered within an average of 4 working days by our preferred courier company. Delivery to remote areas not serviced by standard courier’s delivery may take an extra working day. Any orders that are not delivered within 7 days will receive a full refund, following an assessment.
 
2. Our products are shipped to your door saving you the fuss and hassle of standing in Post Office ques. Unless specified otherwise.

3. Back Orders: For products that may not be available for immediate delivery, it may take an additional 7-14 days for delivery, should this be the case, you will be notified via email.

4. The Provider will supply all goods to the delivery company in good order and will ensure that goods arrive at the User’s chosen delivery address in the same order.

5. All products are manufactured by main companies, etc, SAB breweries.

6. None of the products are manufactured on site.

South Africa

Durban and surrounding areas:

1. Delivery is Door to Door. These deliveries will be done by a representative of Cudoscene.

2. Monday – Friday 09:00am – 17:00pm

3. Subject to your order not containing a specially sourced or out of stock product. A lot of stock reach the end of their life and might no longer be hosted by the manufacturers.

4. A flat delivery fee of R50.00 is applicable to orders under R500.00 delivered within the Durban area and any orders larger than R2000 will be assessed for Free Delivery, if arrangements where pre-discussed.

South Africa:

1. Delivery is door to door, Monday to Friday 09:00 – 17:00.

2. Outer lying areas which are not major centres – We stretch as far as the Ballito central area, (A major centre being Cape Town, Johannesburg and Durban) may take a further 4-7 business days to be delivered.

3. A Delivery Fee of R120.00 is applicable to orders under R1000.00 delivered outside of Durban. All delivery fees will be discussed before delivery.

Outer lying areas which are not major centres. A major centre is Cape Town, Johannesburg and Durban. Iy can take a further 4-7 business days to be delivered.

*Certain speciality liquors may require 8-14 days for delivery subject to no delay, unless it becomes not liable, the host will be contacted and cancelled. Pending a full refund.